Reservation Cancellations and Policies

PLEASE READ and understand all items discussed below before making a reservation then you can be better assured of what to expect when coming to the Smoky Mountains which will make your vacation planning much more pleasant.

A deposit of the first night payable by credit card or money order (if time permits) is required to confirm the accommodations. The accommodations desired will be reserved at the time the reservations are made. If deposit is paid by money order, it MUST be received within 5 days from the time the reservations were made otherwise the reservation cannot be guaranteed. Once we receive your deposit, a confirmation letter will be sent to the address given at time of reservation.

The balance is due upon arrival and may be paid by Credit Card (Visa, Master Card or Discover), money order , cash or travelers checks. All credit card sales are final.

A change or cancellation of your reservation requires a FOUR WEEK notice. If you cancel prior to the 4 week period, your deposit minus a $50.00 cancellation fee will be refunded. Should you change or cancel less then the 4 week period, no money will be refunded because we would require a certain amount of time to rebook what you have had us hold for you. Should it be necessary for you to leave earlier than your scheduled departure date, you will be responsible for the full amount for the nights reserved. No money will be refunded for early departures.

REMEMBER: You are coming to the mountains and therefore you should expect that you are not going to be on flat terrain but most likely(especially if you have a great mountain view), up on a mountain ridge that will likely require traveling up a slightly inclined or narrow or winding road. This is not only true with our rental properties but is applicable to the whole area of the Great Smoky Mountains.If you have any doubts about being or traveling on top of higher terrain roads, then you should consider this because we absolutely cannot refund your money at time of arrival because you are afraid of higher mountain elevations.

What Is Included In The Cabins

All linens and a starter towel supply are provided, however if you require excessive towel usage it is recommended that you bring an extra supply with you. Larger beach type towels are recommended for the hot tubs. The cabins also include bathing soap, dishwashing soap,paper towels, toilet paper and fully equipted kitchens. We do not provide any food products at the chalets to avoid pest infestation. We do not provided daily maid service unless previously disscussed and will be at the guests expense. The cabins and chalets are sprayed each month for pests, however during the warmer months(especially spring and summer), bees and flys will be out due to the nature of the mountains and wooded areas. We try to ward off all insects as much as is physically possibly but you must understand when coming to the mountains, mother nature is always there. If you are allergic to certains bees and/or plants you may take this into consideration before making a reservation.

All of our cabins are NON-SMOKING cabins or chalets. Please smoke outside on the patios.

No pets are allowed, no exceptions unless discussed exceptions made at reservations.

Our Company is privately owned and managed and reserves the right to refuse service to anyone.

We will not be held responsible for accident or injury or for stolen or damaged property while you are staying with our company. However if you or anyone in your party damages something, you will be held responsible for reimbursing the company.

Check - in time is 3:00 PM to 6:00 PM. Late arrivals can be accommodated with prior arrangements at no extra charge. Check-out time is 11:00 AM. We are closed on Sunday however we do accept check-ins on Sundays with arrangements listed on your confirmation once you make a reservation.

December 1 thru March 31, come prepared with chains and/or four wheel drive vehicles. We cannot be held responsible for your transportation accessability due to inclimate weather conditions. Please be prepared in the winter months for the possibility of snow covered or icy back roads when bad weather conditions have been alerted.

IF YOU HAVE ANY QUESTIONS ABOUT THIS AGREEMENT, CONTACT OUR OFFICE IMMEDIATELY AT TOLL FREE :1-888-436-5550  OR LOCAL PHONE:865-436-5550.